Published on March 26th, 2014 | by Leigh Barnes
HOW WE’RE PUTTING OUR TRAVELLERS FIRST
Happy traveller | Photo courtesy of Zoe Rees
We love our travellers and we strive every day to provide the best service we possibly can for them. We know what we’re saying isn’t original, because everyone’s banging on about “putting customers first” these days, but we mean it.
As proof of our dedication to our travellers, we took part in an independent survey to see just how our travellers think we’re doing. The ‘Investor in Customers’ survey was conducted with over 3,000 Geckos travellers, old and new, and they were all given the opportunity to let us know what they think.
It would seem that our hard work over the years has paid off, as we were absolutely stoked to receive a 2-star ‘Outstanding’ Investor in Customers award. It felt a little like receiving an Oscar. I mean, we’ve never received an Oscar so we can’t say for sure. But we reckon it was pretty close.
So, we’d like to take this chance to say THANK YOU VERY, VERY MUCH for your kind feedback and support over the years. We’d also like to reassure you that we’re taking ALL of the feedback on board and will endeavour to improve our products and customer experience in the coming months.
One issue that came out of the IIC survey, for example, was that you guys want more in-depth detail in our trip notes. As a result of this, we’re kick-starting a major overhaul of all of our itineraries and our trip notes as we speak. We’re also working on simplifying our post-trip feedback system, which was another point you guys said we could improve on.
Your feedback means the world to us, so keep it coming. Whether you want to call, email, Facebook message us – we’ll take every bit of feedback as seriously as the last. Hopefully the above proves that.
See you out there, guys and girls.
Leigh Barnes, Geckos Marketing Manager